Data Protection and Privacy

ac222 Privacy Policy —
Your Information Is Our Responsibility

This policy describes in detail how your personal information is collected, used, and kept secure on the ac222 platform.

Introduction and Scope

ac222 ("we", "our", or "the platform") places the highest importance on user privacy. This Privacy Policy describes how ac222 collects, processes, stores, discloses, and protects the personal information of its users ("you", "user").

This policy applies to the ac222 website, mobile application, and all related services. By using ac222's services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this policy, please refrain from using our services.

This Privacy Policy may be revised from time to time to reflect changes in applicable law or improvements to our services. For any significant changes, we will notify you at your registered email address or display a notice on the platform. Continued use of the services after any revision means you have accepted the updated policy.

SSL Protection

All your information is secured on our servers using industry-standard SSL encryption technology.

Last Updated

This Privacy Policy was last reviewed in 2026 and is currently in effect.

Have a question?

For any privacy-related questions, contact our support team: [email protected]

What Information We Collect

1.1 — Information You Provide Directly

When you open an account at ac222, make deposits or withdrawals, or contact support, you voluntarily provide the following information:

  • Full name and date of birth
  • Email address and mobile number
  • Government-issued identity document details for identity verification (National ID, passport)
  • Payment account details (bKash, Nagad, Rocket, Upay numbers; bank account details)
  • Support tickets and communication history

1.2 — Automatically Collected Information

Certain technical information is collected automatically while you use our platform:

  • Device information: device type, operating system, browser version
  • IP address and approximate location
  • Login date, time (Bangladesh Standard Time) and session duration
  • Data obtained from cookies and similar tracking technologies
  • Game play history, betting records, and transaction logs

Purpose of Using Information

ac222 uses your information only for specific, legitimate, and stated purposes. The reasons we process your information are:

2.1 — Account Management and Service Delivery

Your information is essential for creating and managing your account, identity verification (KYC), processing deposits and withdrawals, and providing uninterrupted gaming services.

2.2 — Security and Fraud Prevention

Your information is used to ensure platform security, prevent unauthorized access, comply with anti-money laundering (AML) rules, and detect suspicious activity. This is also necessary for the protection of your account.

2.3 — Support and Communication

We use your contact information to resolve your issues, respond to your requests, and send important account-related notifications. Our support team provides service in Bengali 24/7.

2.4 — Service Improvement

Overall usage patterns are analyzed to improve the platform experience and add new features. In this case, personally identifiable information is separated and used for statistical purposes.

2.5 — Responsible Gaming

Some information is used to monitor your gaming habits to ensure responsible gaming and provide assistance when needed. To learn more, visit our Responsible Gaming page.

Information Disclosure and Sharing

ac222 does not sell your personal information to third parties. However, we may share information in the limited circumstances described below:

3.1 — Service Providers

Specific information is shared with trusted third-party partners to provide essential services such as payment processing (mobile financial services like bKash, Nagad, Rocket, Upay and banks), identity verification, technical infrastructure, and customer support. These partners are bound to use information only for the agreed purposes.

3.2 — Legal Obligations

If disclosure of information is required by court order, government directive, or applicable law, we will be obligated to do so. In such cases, we will always provide only the minimum necessary information.

3.3 — Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, the new entity will be bound to comply with the terms of this Privacy Policy.

3.4 — Your Consent

Before sharing your information with any third party beyond the cases above, we will always obtain your explicit consent.

Data Storage and Security

4.1 — Security Measures

ac222 takes industry-standard technical and organizational measures to protect your information:

  • SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
  • Secure Servers: Our data centers are protected by firewalls, intrusion detection systems, and regular security audits.
  • Access Control: Only authorized personnel who need access for their work can access your information.
  • Regular Review: Our security measures are regularly tested and updated.

4.2 — Data Retention Period

Information is retained while your account is active and for a defined period after it is closed to meet legal and regulatory requirements. Financial transaction records must be retained as required by applicable law. After the defined period, information is securely deleted or anonymized.

Core Data Protection Principles

Data minimization principle
Purpose-limited processing
Maintaining data accuracy
Secure storage systems
Data destruction after the defined period
Respect for user rights

Cookies and Tracking Technologies

Cookies and similar technologies are used on the ac222 platform. Cookies are small text files stored in your browser that help improve your experience.

5.1 — Essential Cookies

These cookies are required for the basic functionality of the platform. They are used to maintain your login session, ensure security, and remember your preferred language and settings. These cookies cannot be disabled.

5.2 — Analytical Cookies

These cookies are used to analyze platform usage patterns and improve service quality. They collect information anonymously and do not identify you personally.

5.3 — Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect platform functionality and some services may not work properly.

Your Rights and Options

You have the following rights regarding your personal information at ac222. Contact our support team to exercise these rights.

Right to Access

You have the right to request what information we hold about you.

Right to Correction

If your information is incorrect or incomplete, you can request that it be corrected.

Right to Deletion

In certain circumstances, you have the right to request that your information be deleted.

Right to Object to Processing

You can object to your information being processed for specific purposes.

Data Portability

The right to receive a copy of your information and request its transfer elsewhere.

Marketing Communications

You can opt out of our promotional messages at any time.

To exercise these rights or to file a complaint, contact us by email at: [email protected] — we aim to process every request within a maximum of 30 business days.

Please note that some requests may not be able to be fulfilled in full due to legal obligations or service delivery requirements. In such cases, we will inform you of the reason.

Protection of Minors' Information

ac222 services are strictly for users aged 21 or older. We do not knowingly collect or store information from anyone under 21.

An age verification process takes place at registration and age is reconfirmed during identity verification (KYC). If we suspect that a user is under 21, their account will be suspended immediately and all collected information will be deleted.

If you believe a minor has created an account on our platform, please notify our support team immediately.

Third-Party Services and Links

Some third-party services are integrated into the ac222 platform, such as payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.). These service providers have their own privacy policies and ac222 is not responsible for their policies.

When using payment services (bKash, Nagad, Rocket, Upay), you are transacting directly with that provider and their privacy policy will apply. For financial transactions, we send only the necessary information to them.

Policy Changes and Contact

9.1 — Policy Revisions

ac222 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email or clearly display a notice on the platform. Continued use of the services after a change takes effect means you have accepted the updated policy.

9.2 — Contact Us

For any questions, comments, or complaints about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: 24/7 in Bengali — click the chat button directly on the platform

We process all privacy-related requests with the highest priority and aim to respond as quickly as possible.

9.3 — Related Policies and Information

To understand our complete legal framework, please also visit the following pages:

Play Safely at ac222

Your information is completely secure. Join ac222 now and enjoy online gaming in Bangladesh.

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